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What if my bank account information won’t save?
What if my bank account information won’t save?

Troubleshooting errors when connecting your bank account.

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Written by IT Support
Updated over 8 months ago

There are a few reasons you might get an error when entering your bank account details. Here are the main ones:

Your country isn't supported

Check out our list of supported countries to make sure your country is supported by Superpeer's payout provider.

Your address was entered incorrectly

Superpeer's payout provider requires that you use your full address that you have registered with your bank.

Do not use:

  • your bank's address

  • a PO Box

  • an abbreviated version of your address

  • a fake address

Your name was entered incorrectly

Superpeer’s payout provider requires you to fill in your full legal name as you have registered with your bank.

Do not use:

  • an abbreviation of your name

  • your initials

  • someone else's name.

Bank account currency doesn't match your country

Right now, Superpeer’s payout provider only supports bank accounts in the currency of your country. For example: USD bank accounts in Turkey are not supported.

Your country has specific requirements

If you are using a bank account from one of the following countries, please enter your account information according to the requirements listed below.

  • 🇷🇺 Russia: all address information should be written in Cyrillic.

If you are still having trouble saving your bank information, send us an email or click the little blue circle in the bottom right corner of this screen, and we will be happy to assist you.

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