You can make changes to your calls right in the "Calls" section of your Superpeer dashboard.
New Calls
To accept a new call, click "Accept".
You can accept the booking up until 4 hours before the call is scheduled. If the booking isn't accepted by this time, it will be automatically cancelled and refunded.
To decline or reschedule a new call, click "Can't make it?".
You will be given the option to "Ask to reschedule" or "Decline". The person who has booked the call will be informed and asked to choose a new time if you want to reschedule.
If you want to reschedule, this should be done at least 16 hours in advance of the newly selected time.
if you want to reschedule your call less than 16 hours in advance, read the section "Last Minute Changes" below.
If you want to contact the user to work out a new time, it is best to send a message through the "..." menu. This will give them the opportunity to reply.
Upcoming Calls
To cancel or reschedule the call; you will find these options in the "..." menu.
You can cancel the booking at any time
If you want to reschedule, this should be done at least 16 hours in advance of the newly selected time.
if you want to reschedule your call less than 16 hours in advance, read the section "Last Minute Changes" below.
If you want to contact the user to work out a new time, it is best to send a message through the "..." menu. This will give them the opportunity to reply.
Last Minute Changes
If you want to make last minute changes to a scheduled call, reschedule it for later the same day for instance, it is possible to do from your dashboard but it does take a couple extra steps.
First, you will need to change your notice period to adjust for the amount of time you have left until you want the call to take place. By default your notice period is set to 16 hours, but you can change this to any amount of time.
Go to the Availability section of your dashboard, go to Notice Period, and adjust the time
Then, you can ask to reschedule the call, and communicate your new desired time in the reschedule message field.
Don't forget to set your Notice Period back to whatever you're comfortable with after your caller has successfully rescheduled their call.
If you have any questions or need any assistance, don't hesitate to email us at [email protected] or click the blue circle in the bottom right of this screen.