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FAQ for Superpeer Hosts
Account Setup
My bank account information won't save.
My bank account information won't save.

Getting the error "Failed to update your account details"?

Rachel Wallace avatar
Written by Rachel Wallace
Updated over a week ago

Common Issues

There are a few reasons you might get an error when entering your bank account details. Here are the main ones:

Country isn't supported

To check whether your country is supported by Superpeer's payout provider, check out our list of supported countries.

Address entered incorrectly

Superpeer's payout system requires that you use your full address as you have registered with your bank.

***Do not use: your bank's address, a PO Box, an abbreviated version of your address, or a fake address.

Name entered incorrectly

We require you to fill in your full, legal name as you have registered with your bank.

***Do not use: an abbreviation of your name, your initials or someone else's name.

Bank account currency doesn't match your country

At the moment, Superpeer only supports bank accounts in the currency of your country.

For example: USD bank accounts in Turkey are not supported

Countries with Other Requirements

A few countries have different requirements when entering bank information. If you are using a bank account from one of the following countries, make sure you enter your information according to those requirements.

  • 🇷🇺 Russia: all address information should be written in cyrillic

If you are still having trouble saving your bank information, send us an email or click the little blue circle in the bottom right corner of this screen, and we will be happy to assist you.

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