As a Host on Superpeer, you need metrics to manage your channel successfully. A data-driven approach to monitoring the performance of your channel can help you learn, grow your community and improve your revenue.
Where can I access the data about my subscribers?
You can find the relevant data to monitor your subscribers' activity when you click "Subscription" from your Dashboard.
The first tab, "Overview," gives you a convenient and encompassing view of the data, presented as metrics and graphs for straightforward visualization.
It gives you an excellent overview of what you want to monitor to improve your channel. That's why we called it "Overview" 😊!
Which data can I view on my Dashboard?
Generally speaking, the data helps you get a sense of the activities of your Paid and Free Subscribers.
It will help you measure the heartbeat of your channel, so you can adjust, test, improve and see the effects of your work on your revenue and number of subscribers.
It's a handy tool, and we highly encourage working with it.
You can view the following:
Total number of subscribers
Number of paid subscribers
Your 30-day retention rate
Revenue from subscriptions
Number of new subscribers
Number of unsubscriptions
You can just read our detailed description below if you'd like more information about these.
What is "date range," and what does it do?
The date range scroll-down menu allows you to view and plot Data for a specific period.
You can monitor your Subscriptions revenue, the number of new subscribers, and the number of unsubscriptions for the following periods:
Last 7 Days
Last 30 Days
Last 90 Days
The graphs will reflect the chosen period automatically.
Which metrics are visible by date range?
The date range influences the following metrics:
• Subscriptions Revenue
• New subscribers
What does the data mean, and how is it calculated?
This is the total number of subscribers to your channel. It accounts for the Free subscribers as well as the Paid subscribers.
All subscribers = Number of Free subscribers + Paid subscribers.
You can click on the arrow by the number to view the number of paid and free subscribers.
2. Paid Subscribers
The total number of Paid subscribers. This includes the subscribers who canceled their subscriptions but are still in the billing period.
If you wonder who canceled their subscriptions? (This is a fair question!)
You can find out by clicking on the "Subscribers" tab. Also, you can find more information on this below.
The 30-day retention is the ratio of Paid subscribers still subscribing within 30 days.
In other words, the percentage of your Paid subscribers that stay with you for 30 days.
The higher, the better.
Note that the date range does not influence this metric; it will always show data for 30 days.
The formula to calculate the retention rate is the following:
Let's make it concrete with an example.
Today is July 5th you have 192 Paid subscribers;
30 days ago, on June 5th, you had 200 Paid Subscribers.
4. Subscription revenue
How much money did you make within the selected date range from your Paid Subscribers?
This data is broken down by period and plotted on the graph for visualization.
You probably have heard the expression, "an image is worth a thousand words." With a rapid glance at the chart, you can get a good sense of the trend.
5. New subscribers
Here, we define a new subscriber as a paid or a free subscriber during the selected date range who:
Never subscribed before and is now subscribing to your channel.
Unsubscribed and subscribed.
So that you know, a status change does not count as new.
That is to say, if a paid subscriber becomes a free subscriber or vice versa, these are not counted as new subscribers.
It indicates the number of unsubscribed subscribers in the selected date range.
Note that it does not measure the number of times unsubscriptions happened but the number of unsubscribing users within a date range.
That is to say, if a subscriber unsubscribed, then subscribed again, and again unsubscribed, only one unsubscription is counted.
Can I see Free subscribers and Paid subscribers from the metrics?
Yes. For each subscription data, you can view Free and Paid subscribers numbers. Simply by clicking on the arrows to the right of the digits.
How can I view all my subscribers and their status?
You can view a list of your subscribers and their type from your Dashboard under Subscriptions.
On the top of the page, click on the My Subscribers tab to access the list.
What are the filters available for my subscribers' list?
You can filter the type of subscribers with the scroll-down menu to the left:
Which information do I have on my subscribers' list?
You will see the following information about your subscribers:
Their name and email.
The type of subscriber:
The amount paid.
How do I know the status of my subscribers?
A warning message will let you know the following:
Renewal – a subscriber has renewed his subscription. Yay!
Expiration – a subscription is about to expire.
Downgrade – a Paid subscriber is about to turn to Free.
When did the subscription start?
Yes, the third column on the list shows you the subscription's start date.
Can I search for a specific subscriber?
Just use the search bar and enter the name or email of the subscriber you want to search.
How can I manage my subscriptions?
On your Dashboard page, select "Subscriptions" and click on the "My Subscriptions" tab. There will appear the list of all your subscriptions will be.
You will see the following information:
The name and Username of the Hosts you're subscribing to.
The type of subscriptions
The amount you're paying for the subscription