FAQ for Peers

Managing your calls & subscriptions on Superpeer

15 articles in this collection
Written by Rachel Wallace and Lindsay

General

What is Superpeer and how does it work?

Written by Rachel Wallace
Updated over a week ago

How can I find people on Superpeer?

Helping search for your best mentor.

Written by Rachel Wallace
Updated over a week ago

What is Superpeer's Pricing Structure?

How much will I need to pay to chat with a Superpeer?

Written by Rachel Wallace
Updated over a week ago

Calls

Can more than one person join a call?

What if my friend or colleague wants to join a call I've booked?

Written by Lindsay
Updated over a week ago

What if I can't make it to my call?

I need to cancel or reschedule my booking.

Written by Rachel Wallace
Updated over a week ago

Channels

Freemium Access

What is Freemium access and what can I do with it?

Written by Lindsay
Updated over a week ago

How can I subscribe to a Superpeer's channel?

Everything you need to know about subscribing, payment and cancelling your subscription.

Written by Rachel Wallace
Updated over a week ago

How can I unsubscribe from a channel?

How to manage your subscriptions

Written by Lindsay
Updated over a week ago

How do I report a channel that is violating T&C?

Can I request a refund for a channel subscription?

Written by Lindsay
Updated over a week ago

Series

What is a Series?

The Masterclass for the rest of us!

Written by Lindsay
Updated over a week ago

User Accounts

What are Superpeer User Accounts?

How to use my account to manage my calls and subscriptions.

Written by Rachel Wallace
Updated over a week ago

How can I log in to my user account?

My Superpeer login code is expired.

Written by Lindsay
Updated over a week ago

Financial

How do I get a receipt or an invoice for my call?

Information about receipts, and how to request an invoice

Written by Rachel Wallace
Updated over a week ago

Can I dispute a call charge?

What to do if you feel entitled to a refund

Written by Rachel Wallace
Updated over a week ago

What is Superpeer's refund policy?

How do I know if I qualify for a refund?

Written by Lindsay
Updated over a week ago